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For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. As soon as we receive the item you returned, we will process your refund minus the 30% restocking fee.

All returns must be in their original packaging and condition and also be made within 30 days of the delivery date.

Focus VIP has the right to refuse returns that have passed the 30-day allowed time after delivery.

If you have any questions or need additional assistance, please don't hesitate to reach out to us using the contact details provided below:

  • Contact Number: 1 (800) 258-2472 (Monday - Friday, 9:00 a.m. to 3:00 p.m. EST)
  • Email: We're available 24/7 at