Free Shipping worldwide ✈️

SHIPPING POLICY

HOW MUCH DOES SHIPPING COST?

All USA States are FREE!

For international addresses, the shipping charge may vary depending on your location.

PROCESSING TIME

As soon as we receive your order, we process your item in 2–3 business days.

ESTIMATED DELIVERY TIME

Usually 1-3 weeks. Due to the high demand for some of our most popular products, please allow 2-4 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@focusvipstore.com

If your order hasn't arrived within 90 days of the date of the original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.) 

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item as soon as possible.

All returns must be in their original packaging and condition and also be made within 30 days of the delivery date. 

RETURNS AND EXCHANGE POLICY

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. As soon as we receive the item you returned, we will process your refund minus the 30% restocking fee.

All returns must be in their original packaging and condition and also be made within 30 days of the delivery date.

Focus VIP has the right to refuse returns that have passed the 30-day allowed time after delivery.

If you have any questions or need additional assistance, please don't hesitate to reach out to us using the contact details provided below:

  • Contact Number: 1 (800) 258-2472 (Monday - Friday, 9:00 a.m. to 3:00 p.m. EST)
  • Email: We're available 24/7 at info@focusvipstore.com