SHIPPING POLICY

HOW MUCH DOES SHIPPING COST?

All USA States FREE!

For International addresses, Shipping charge may vary depending on your location.

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 days.
Estimated Delivery Time
Usually 1-3 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery.

(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@focusvipstore.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

Focus VIP has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: 1 (800) 258-2472 Monday - Friday from 9:00 am to 3:00 pm EST OR Email Us at info@focusvipstore.com