REFUND POLICY

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap. 

All RETURNS must be in its original packaging and condition and also be made within 15 days of the delivery date. 

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your REFUND minus the 10% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

Focus VIP has the right to refuse returns that passed the 15 days allowed time after delivery.

After returning your item your refund will be process with in 5 days.

For additional help please contact us at: 1 (800) 258-2472 Monday - Friday from 9:00 am to 3:00 pm EST OR Email Us at info@focusvipstore.com