RETURN & CANCELLATION POLICY
RETURNS AND EXCHANGE POLICY
For non defective items and items that are received in 100% condition, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
Focus VIP has the right to refuse returns that passed the 15 days allowed time after delivery.
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be canceled after they are placed.
Cancellation of orders from our website are subject to a 10% restocking fee to cover the costs of preparing the order for dispatch.